Client Support Vacancy
Help People Find Their Lost Pensions, deliver Proper Customer Support.
We want to find individuals that can deliver exceptional support by phone, email and chat. You’ll keep people informed, answer questions and resolve issues with clarity and care.
Are you confident speaking to people and taking ownership of problems until they’re sorted? Do you care about clear communication, follow-through, and doing right by people?
Client Support Associate – Pension Tracing
You’ll support customers whose pensions we are tracing on their behalf. Your role is to keep them informed, answer questions, resolve issues, and make sure they feel looked after throughout the process.
This is a customer support role focused on clarity, follow-through, and service quality.
We help people track down lost and forgotten pensions — and we do it with clear communication and proper support.
You’ll be the person customers speak to when they have questions, need an update, or hit a problem.
If you take pride in helping people and doing things properly, you’ll fit right in.
The goal is simple: deliver such a solid customer experience that people naturally leave excellent feedback at the end of their journey.
What You’ll Be Doing
- Phone customers – to answer questions, give updates, and support them through the process
- Email customers – with clear, professional updates and next steps
- Use our chat platform – to respond quickly and helpfully to customer queries
- Keep accurate case notes – so nothing is missed and customers do not have to repeat themselves
- Follow up properly — take ownership of issues and see them through to resolution
What You Will Have:
- Good written English – GSCE or Equivilant level 5 or higher
- Confident phone manner
- IT literacy — comfortable using systems, email, and chat tools
- Attention to detail — accurate notes and careful handling of customer information
- Professional, calm and patient communication
- Customer support experience (helpful but not essential — we’ll train the right attitude).
Key Responsibilities
- Answer customer queries by phone, email and chat with clarity and professionalism.
- Provide regular updates so customers always know what’s happening and what comes next.
- Take ownership of issues and see them through to resolution.
- Maintain accurate, detailed case notes and customer records.
- Deliver a consistently great experience that leads to strong customer feedback.
About Pension Pie
Pension Pie helps people trace lost and forgotten pensions in the UK.
We focus on making the process clear, straightforward and supportive — keeping customers informed and looked after from start to finish.
Why Join Us?
You’ll be joining a growing team where quality matters. If you like helping people, communicating clearly, and taking pride in great service, you’ll enjoy this role.
You’ll have the support and training you need to do the job properly — and the satisfaction of seeing customers genuinely grateful at the end.
How to Apply
Hit the apply now button…
Date Vacancy Posted - January 7, 2026- Status - LIVE